At PoojaShopOnline.Com we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. Our goal is to ensure your complete satisfaction with your purchase.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 101 days of receipt.
All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
We would not be able to accept a product if it shows sign of being broken or tampered with by you.
We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well)
Claims for missing items or items damaged in transit must be received within three business days of receipt of merchandise
Shipping cost of the Product(s) will be borne by the Customer
You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased (less shipping charge) . Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card or PayPal, once we receive the product we will credit your account.
How to return or exchange an item:
Please send us an email at [email protected] before initiating the return. We recommend you to send via a reliable courier or speed post with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. Pack the product in a slim pack with bubble packing so that they are safe during transit
RETURN, REFUND and CANCELLATION POLICY is liable to change without any prior notification and will be binding on the Customers.